Job Description
Join ConnectCare Solutions as a Remote Part-Time Customer Service Representative!
We're seeking empathetic professionals to deliver exceptional support to Miami-area clients while working remotely. Enjoy flexible scheduling, competitive pay, and the chance to make a real impact in your community—all from home!
Why Work With Us?
- Flexible 20-30 hour weekly schedule
- Remote work with company-provided equipment
- Comprehensive paid training
- Opportunities for advancement
- Supportive team culture
Responsibilities
- Resolve customer inquiries via phone, email, and chat
- Process orders and troubleshoot technical issues
- Document interactions using Salesforce CRM
- Collaborate with local teams for complex cases
- Meet performance metrics (CSAT, resolution time)
- Identify process improvement opportunities
- Maintain HIPAA compliance for health-related queries
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience
- Proficient in CRM software (Salesforce experience a plus)
- Strong typing skills (40+ WPM)
- Reliable high-speed internet connection
- Ability to work Eastern Time Zone hours
- Spanish fluency required for Miami market
- Home office setup with quiet workspace