Job Description
Join our award-winning team as a Part-Time Customer Service Representative in Nashville! We're hosting an exclusive hiring event for motivated individuals with exceptional communication skills. Enjoy flexible scheduling, comprehensive training, and a supportive work environment where your contributions make a real impact. Apply today to secure your spot at our hiring event!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Update customer records in CRM systems accurately
- Collaborate with team members to resolve complex cases
- Meet/exceed performance metrics for resolution time and CSAT
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Strong typing skills (40+ WPM) and computer proficiency
- Exceptional verbal/written communication abilities
- Ability to work flexible shifts including evenings/weekends
- Problem-solving mindset with attention to detail
- Positive attitude and team player mentality