Job Description
Join our award-winning customer service team in Memphis and launch your career with comprehensive paid training! We're seeking compassionate individuals to deliver exceptional support to our diverse client base. Enjoy flexible scheduling, competitive pay, and growth opportunities in a dynamic environment. No experience necessary – we provide all the tools you need to succeed.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues efficiently
- Document interactions in CRM systems with precision and attention to detail
- Collaborate with cross-functional teams to resolve complex escalations
- Meet/exceed performance metrics for quality and resolution times
- Proactively identify opportunities to enhance customer experiences
Qualifications
- High school diploma or equivalent (college preferred)
- Excellent verbal/written communication skills
- Strong problem-solving and conflict resolution abilities
- Ability to type 35+ WPM with 95% accuracy
- Basic computer proficiency and tech-savviness
- Empathetic demeanor and patience with diverse customer needs
- Reliable transportation and consistent attendance