Job Description
Join our award-winning team as a Part-Time Customer Service Representative in Houston! We're seeking empathetic individuals to deliver exceptional experiences while receiving comprehensive paid training. Enjoy flexible hours, a supportive environment, and opportunities for advancement. Perfect for students or professionals seeking work-life balance in the heart of Texas.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with team members to improve customer experiences
- Meet performance metrics for resolution time and satisfaction
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service or retail experience
- Strong written and verbal communication skills
- Proficiency with Windows OS and basic software
- Ability to work flexible hours including weekends
- Positive attitude and problem-solving mindset
- Valid work authorization and reliable transportation