Job Description
Join ConnectCare Solutions as a Part-Time Customer Service Representative and launch your career in the growing healthcare support industry! We offer comprehensive paid training and a supportive environment where your skills make a real difference. As a vital part of our team, you'll handle inbound inquiries, resolve issues, and ensure exceptional patient experiences—all while gaining valuable healthcare knowledge. Our flexible schedules accommodate students, parents, and professionals seeking work-life balance. Apply today to start your rewarding journey with a company that invests in your growth!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing, scheduling, and insurance-related issues accurately
- Document interactions in CRM systems with meticulous attention to detail
- Collaborate with medical teams to coordinate patient care needs
- Maintain HIPAA compliance and data security standards
- Upsell relevant services when appropriate
- Participate in weekly training sessions to expand product knowledge
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience (healthcare background a plus)
- Exceptional verbal/written communication skills
- Proficiency with Microsoft Office and CRM platforms
- Ability to multitask in a fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Available to work 20-25 hours/week (evenings/weekends required)
- Pass background check and drug screen