Job Description
Join our award-winning customer service team in Houston and launch your career with comprehensive paid training! As a Part-Time Customer Service Representative, you'll be the friendly voice behind our brand, helping customers resolve inquiries and ensuring exceptional experiences. No prior experience required – we invest in your success through our 2-week paid training program. Enjoy flexible scheduling, competitive pay, and opportunities for advancement within our growing organization.
At Apex Solutions Group, we believe in empowering our team members with the tools and knowledge needed to thrive. You'll work in a supportive environment where your contributions are valued, and your professional growth is prioritized. Apply today to start your rewarding journey in customer service!
Responsibilities
- Handle inbound/outbound customer calls, emails, and chats with professionalism and empathy
- Resolve customer inquiries regarding products, services, and account information
- Document interactions accurately in our CRM system while maintaining data confidentiality
- Collaborate with team members to resolve complex issues and improve service quality
- Meet performance metrics including call handling time and customer satisfaction scores
- Actively participate in ongoing training to enhance product knowledge and service skills
- Identify opportunities to upsell products that meet customer needs
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong communication skills with clear, articulate speech
- Basic computer proficiency and ability to navigate multiple systems
- Customer-focused mindset with patience and problem-solving abilities
- Reliable internet connection for remote/hybrid work options
- Ability to work 20-30 hours per week with flexible scheduling
- No prior experience required – paid training provided
- Must pass background check and drug screening