Job Description
Join ClientFirst Solutions as a Part-Time Customer Service Representative in Louisville, KY! We're seeking empathetic individuals with a passion for helping others. Enjoy comprehensive paid training, flexible scheduling, and a supportive team environment. Perfect for students, career changers, or those seeking supplemental income. No prior experience required—just your positive attitude and dedication to excellence!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, product, and service issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with team to improve service processes
- Meet/exceed performance metrics for resolution time and satisfaction
- Participate in ongoing training to enhance product knowledge
- Uphold company standards for professionalism and compliance
Qualifications
- High school diploma or equivalent (required)
- 6+ months customer service experience preferred
- Strong verbal/written communication skills
- Basic computer proficiency (MS Office, CRM software)
- Ability to multitask in a fast-paced environment
- Positive problem-solving approach
- Reliable transportation to downtown Louisville office
- Availability for evening/weekend shifts (15-25 hrs/week)