Job Description
Join our award-winning customer service team in Oakland! We're seeking passionate Part-Time Customer Service Representatives to deliver exceptional experiences to our local community. No experience? No problem! We provide comprehensive paid training to help you thrive. Enjoy flexible scheduling, competitive pay, and a supportive environment where your growth matters. Be the voice of our brand and make a real difference in customers' daily lives.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues efficiently
- Document interactions in CRM systems with precision
- Collaborate with team members to resolve complex cases
- Meet/exceed performance metrics for response time and resolution
- Identify opportunities to improve customer experience
- Adhere to compliance and security protocols
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Exceptional verbal/written communication skills
- Proficient with Microsoft Office and CRM software
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Reliable transportation to Oakland office
- Passion for helping diverse communities