Job Description
Are you a dedicated professional looking for a rewarding part-time opportunity? Apex Support Solutions is seeking a dynamic Customer Service Representative to join our growing team in Philadelphia, PA.
We offer comprehensive paid training to ensure you have all the tools you need to succeed. If you possess a passion for helping others and thrive in a fast-paced environment, we want to hear from you.
As a key member of our support team, you will act as the face of our brand, ensuring our clients receive the highest level of service and satisfaction.
Responsibilities
- Provide exceptional customer support via phone, email, and live chat.
- Resolve customer inquiries and complaints with empathy and efficiency.
- Utilize CRM software to log interactions and update customer records.
- Collaborate with cross-functional teams to solve complex issues.
- Adhere to company policies and service level agreements (SLAs).
Qualifications
- High school diploma or equivalent required.
- Strong verbal and written communication skills.
- Basic computer proficiency and familiarity with CRM systems.
- A positive attitude and a desire to learn.
- Ability to work flexible hours, including weekends.