Job Description
Join ConnectCare Solutions as a remote Customer Service Representative and transform how people experience support! We're seeking empathetic professionals in Washington and Texas to deliver exceptional service from home. Enjoy flexible scheduling, zero commute, and comprehensive training while making a real impact. Our cutting-edge virtual platform ensures seamless collaboration with global teams. This isn't just a job—it's your gateway to building meaningful connections while achieving work-life balance.
Why ConnectCare Solutions?
- Industry-leading remote work infrastructure
- Clear advancement pathways to senior roles
- Comprehensive health/wellness benefits for part-timers
- Quarterly performance bonuses
Responsibilities
- Handle 40-60 inbound/outbound calls daily with empathy and professionalism
- Resolve billing, technical, and product inquiries using CRM tools
- Maintain detailed customer records in Salesforce with 98% accuracy
- Meet/exceed KPIs: 85% CSAT, <30s hold times, <180s AHT
- Collaborate with Tier-2 support on complex escalations
- Participate in weekly coaching sessions for skill development
- Adhere to HIPAA/FERPA compliance protocols
Qualifications
- 1+ years customer service/call center experience
- Type 35+ WPM with 100% data entry accuracy
- Proficient in Zendesk/Salesforce CRM platforms
- Reliable high-speed internet (20+ Mbps)
- Quiet, dedicated home office space
- Available 20-30 hrs/week (evening/weekend shifts)
- Valid US work authorization