Job Description
Join our award-winning customer support team in sunny Jacksonville! We're seeking enthusiastic part-time Customer Service Representatives to deliver exceptional experiences. No prior experience needed – we provide comprehensive paid training to set you up for success. Enjoy flexible schedules, a collaborative environment, and opportunities for growth. Help us make a difference while building valuable career skills in a thriving Florida market!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and professionalism
- Process orders, returns, and account modifications efficiently
- Collaborate with team members to resolve complex issues
- Document interactions accurately in our CRM system
- Meet performance metrics for response time and resolution rates
- Identify upsell opportunities to enhance customer satisfaction
- Participate in ongoing training to refine product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong verbal/written communication skills
- Basic computer proficiency and typing ability
- Patience and problem-solving mindset
- Ability to work flexible shifts including weekends
- Positive attitude with customer-first approach
- Reliable transportation to our Jacksonville facility
- Passion for helping others succeed