Job Description
Join our award-winning customer experience team as a Part-Time Customer Service Representative! Urban Solutions Group is seeking empathetic, tech-savvy individuals to deliver exceptional support to our diverse clientele in Chicago. This flexible role (20-25 hours/week) offers competitive pay, comprehensive training, and the chance to make a tangible impact in a dynamic environment. Perfect for students, career-changers, or those seeking supplemental income with growth opportunities.
Our downtown Chicago office boasts modern amenities, collaborative workspaces, and a culture that celebrates innovation and work-life balance. Enjoy free parking, commuter benefits, and a supportive team environment where your contributions are valued.
Responsibilities
- Deliver exceptional customer service via phone, email, and live chat channels
- Resolve inquiries regarding account management, billing, and product features
- Document interactions accurately in CRM systems and maintain case records
- Collaborate with specialized teams to resolve complex customer issues
- Meet/exceed performance metrics including CSAT and resolution targets
- Contribute to process improvement initiatives through feedback and suggestions
- Adhere to compliance protocols and data security standards
Qualifications
- High school diploma or equivalent; college coursework preferred
- 1+ years customer service experience in call center or tech support
- Proficient in CRM platforms (Salesforce/Zendesk) and MS Office Suite
- Exceptional communication skills with multilingual capabilities a plus
- Ability to navigate multiple systems while maintaining empathy and patience
- Flexible availability including evenings and weekends (20-25 hrs/week)
- Strong problem-solving skills with attention to detail
- Authorized to work in the United States