Job Description
Join our award-winning team as a Part-Time Customer Service Representative in Memphis, TN! We're seeking empathetic individuals to deliver exceptional customer experiences through phone, email, and chat channels. Enjoy comprehensive paid training, flexible scheduling, and a collaborative environment where your growth is prioritized. If you thrive in fast-paced settings and value helping others, this role is your perfect fit!
Responsibilities
- Handle customer inquiries with professionalism and empathy across multiple channels
- Resolve issues efficiently using CRM tools and company resources
- Document interactions accurately in the customer database
- Collaborate with team members to ensure seamless service delivery
- Meet performance metrics for response time and resolution rates
- Stay updated on product knowledge and company policies
Qualifications
- High school diploma or equivalent required
- Minimum 6 months customer service experience preferred
- Excellent verbal/written communication skills
- Proficient in multitasking and time management
- Basic computer literacy with ability to learn software quickly
- Positive attitude and resilience in handling customer concerns
- Must be available for flexible shifts including evenings/weekends