Job Description
Join our dynamic team at GlobalConnect Solutions! We're hosting an exclusive hiring event for motivated Part-Time Customer Service Representatives to deliver exceptional support to clients across Georgia and Texas. This role offers flexible scheduling, competitive pay, and growth opportunities in a fast-paced environment. If you thrive on helping others and possess strong communication skills, apply today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve product/service issues using CRM tools and knowledge bases
- Document interactions accurately in customer management systems
- Collaborate with team members to ensure consistent service delivery
- Meet performance metrics including call quality and resolution times
- Participate in ongoing training to enhance product knowledge
- Identify upsell opportunities for service enhancements
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Excellent verbal/written communication skills
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Strong problem-solving and conflict resolution abilities
- Ability to work flexible hours including weekends
- Basic computer skills and typing proficiency (30+ WPM)
- Authorized to work in the US