Job Description
Join our award-winning team at CustomerFirst Solutions! We're seeking passionate Part-Time Customer Service Representatives to deliver exceptional experiences for our clients in Portland, Oregon. This is your opportunity to make a real impact while enjoying flexible hours and competitive compensation.
Why You'll Love Working With Us:
- Industry-leading training and development programs
- Health benefits eligibility (even for part-time roles)
- Clear career advancement paths
- Inclusive, supportive team culture
- Modern downtown workspace with free parking
Our hiring event takes place on October 15th at our Portland office. Walk-ins welcome!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve product/service issues using CRM tools and established protocols
- Document interactions accurately in Salesforce and maintain customer records
- Collaborate with technical teams to escalate complex issues effectively
- Meet/exceed KPIs including CSAT scores and first-contact resolution rates
- Participate in ongoing product knowledge training
- Identify upsell opportunities to enhance customer relationships
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience or related field
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional verbal/written communication skills
- Strong problem-solving abilities and emotional intelligence
- Ability to work flexible shifts including evenings/weekends
- Basic technical troubleshooting skills
- Must pass background check and drug screening