Job Description
Join our dynamic team at Charlotte Connect Solutions and launch your customer service career! We're seeking motivated individuals for part-time call center positions with comprehensive paid training. Enjoy flexible scheduling, competitive hourly rates, and a supportive work environment in the heart of Charlotte. No prior experience required – we provide all the tools you need to succeed in this rewarding role.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for call quality and resolution
- Collaborate with team members to enhance service delivery
- Adhere to company policies and confidentiality standards
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Ability to work flexible shifts (evenings/weekends)
- Basic computer proficiency and typing ability
- Customer-focused mindset with problem-solving aptitude
- Reliable transportation to our Charlotte facility