Job Description
Immediate Start Available! Join our award-winning customer service team at CustomerFirst Solutions. We're seeking passionate individuals to deliver exceptional support experiences to our diverse clientele. This flexible part-time role offers competitive pay and growth opportunities within a dynamic environment. Perfect for students, career changers, or those seeking supplemental income.
Why Join Us? • Industry-leading training program • Collaborative team culture • Opportunities for advancement • Flexible scheduling • Comprehensive benefits package (including paid time off and medical/dental options).
Responsibilities
- Handle high-volume inbound/outbound calls and customer inquiries with professionalism and empathy
- Resolve customer issues efficiently using CRM software and internal knowledge bases
- Document interactions accurately and maintain detailed case notes
- Collaborate with cross-functional teams to address escalated concerns
- Meet/exceed performance metrics including call quality and resolution targets
- Proactively identify process improvement opportunities
- Adhere to company policies and regulatory compliance standards
Qualifications
- Minimum 6 months customer service experience (call center preferred)
- Exceptional verbal/written communication skills in English
- Proficient with CRM systems (Salesforce experience a plus)
- Strong problem-solving abilities and emotional intelligence
- Ability to multitask in a fast-paced environment
- High school diploma or equivalent (college degree preferred)
- Availability to work evenings/weekends (minimum 20 hours/week)
- Pass background check and drug screening