Job Description
Join our award-winning customer service team and make an immediate impact! ConnectSphere Solutions is seeking energetic Part-Time Customer Service Representatives to join our dynamic call center in Columbus, Ohio. Enjoy competitive pay, flexible scheduling, and a supportive work environment while helping clients achieve their goals. Perfect for students, career-changers, or those seeking supplemental income with immediate start opportunities available.
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries regarding products, services, and account information
- Document interactions and maintain accurate customer records
- Meet/exceed performance metrics including call quality and resolution times
- Collaborate with team members to improve customer experience
- Participate in ongoing training to enhance product knowledge
- Adhere to company policies and regulatory compliance standards
Qualifications
- High school diploma or equivalent required
- Minimum 6 months customer service or call center experience
- Exceptional verbal communication and active listening skills
- Ability to multitask in a fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Basic computer proficiency with CRM software
- Reliable transportation to our Columbus facility
- Flexible availability including evenings and weekends