Job Description
Join our dynamic team at CustomerCare Solutions Inc. and launch your customer service career! We're hosting a dedicated hiring event for passionate individuals seeking flexible part-time opportunities in Raleigh, NC. As a key member of our support team, you'll deliver exceptional experiences to clients while working in a collaborative, growth-oriented environment. Enjoy competitive pay, comprehensive training, and the chance to build valuable skills in a thriving industry.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve issues efficiently while maintaining high customer satisfaction scores
- Document interactions accurately in CRM systems and adhere to compliance protocols
- Collaborate with team members to escalate complex cases and share best practices
- Meet performance metrics including call quality, response times, and resolution rates
- Contribute to process improvement initiatives to enhance service delivery
Qualifications
- High school diploma or equivalent; college coursework preferred
- Minimum 6 months customer service experience in call center or retail setting
- Strong problem-solving skills and ability to remain calm under pressure
- Proficiency with CRM software and Microsoft Office Suite
- Excellent verbal/written communication skills with clear articulation
- Flexible availability including evenings and weekends
- Valid North Carolina driver's license (if field support required)