Job Description
Join our award-winning team as a Part-Time Customer Service Representative in Austin! We're seeking empathetic professionals to deliver exceptional support while enjoying flexible schedules and comprehensive paid training. As a key ambassador for our brand, you'll resolve inquiries with precision and build lasting customer relationships. Our modern workspace and collaborative culture make this more than a job—it's a launchpad for your career growth.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with 95% satisfaction target
- Resolve billing, product, and service issues using CRM tools and knowledge base
- Document interactions accurately in Salesforce while maintaining HIPAA compliance
- Collaborate with technical teams to resolve complex escalations
- Identify upsell opportunities through active listening and needs analysis
- Participate in weekly training sessions to master new products/services
- Meet daily KPIs for call volume, resolution time, and quality metrics
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in high-volume environment
- Proficiency with CRM platforms (Salesforce/Zendesk) and MS Office
- Exceptional verbal/written communication with neutral accent
- Ability to multitask across digital channels with 95% accuracy
- Flexible availability including evenings/weekends (20-30 hrs/week)
- Spanish fluency a strong plus
- Passion for problem-solving and continuous learning