Job Description
Join CityConnect Solutions as a Part-Time Customer Service Representative and become the heart of our client relationships! We're seeking passionate individuals to deliver exceptional service to San Diego's vibrant community. Enjoy paid training, flexible scheduling, and a supportive environment where your growth matters. Perfect for students, parents, or career changers seeking work-life balance. Elevate your customer service skills while making a tangible impact on local businesses and residents.
Responsibilities
- Handle inbound/outbound calls, emails, and live chats with professionalism and empathy
- Resolve customer inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with team members to escalate complex issues and ensure resolution
- Identify opportunities to upsell/renew services based on customer needs
- Adhere to compliance standards and confidentiality protocols
Qualifications
- High school diploma or equivalent; college degree preferred
- 6+ months customer service experience in retail, hospitality, or call center
- Exceptional verbal/written communication skills with active listening abilities
- Proficiency with Microsoft Office Suite and CRM platforms
- Ability to multitask in fast-paced environments with attention to detail
- Strong problem-solving skills with a customer-first mindset
- Must pass background check and drug screening