Job Description
Join our dynamic customer service team at Texas Connect Solutions! We're seeking passionate individuals to deliver exceptional support to our clients across Texas. This part-time role offers flexible hours, competitive compensation, and immediate start opportunities. Perfect for students, career changers, or those seeking supplemental income. Benefit from paid training, career advancement pathways, and a supportive team environment.
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems
- Meet performance metrics for call quality and resolution times
- Collaborate with team members to improve service processes
- Adhere to company policies and regulatory requirements
- Participate in ongoing training sessions
Qualifications
- High school diploma or equivalent required
- Minimum 6 months customer service experience preferred
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Reliable internet connection for remote work options
- Flexible availability including evenings/weekends
- Passion for helping others and problem-solving
- Basic typing speed of 30+ WPM