Job Description
Join our dynamic team at Apex Solutions Group as a Part-Time Customer Service Representative! We're seeking energetic professionals to deliver exceptional customer experiences in a fast-paced call center environment. This is a fantastic opportunity to build valuable skills while enjoying flexible hours and immediate start. If you thrive in customer-facing roles and want to make a difference, apply today!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for call quality and resolution
- Collaborate with team members to enhance service delivery
- Adhere to company protocols and compliance standards
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Strong communication and problem-solving skills
- Ability to work flexible shifts including evenings/weekends
- Basic computer proficiency with Windows OS
- Positive attitude and resilience under pressure
- Must pass background check and drug screening