Job Description
Join Fort Worth Solutions Inc. as a Part-Time Customer Service Representative and become the voice of our valued clients! We're seeking passionate individuals to deliver exceptional support experiences right here in Fort Worth. This immediate-start opportunity offers flexible hours while allowing you to develop critical communication skills in a dynamic environment. Enjoy competitive pay, comprehensive training, and a supportive team culture focused on growth and recognition. Perfect for students, career changers, or those seeking work-life balance. Apply today and start making a difference tomorrow!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and service issues using established protocols
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with team members to escalate complex cases and ensure seamless resolutions
- Meet/exceed performance metrics including call quality and resolution targets
- Actively contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service experience in a fast-paced environment
- Exceptional verbal/written communication skills with neutral accent
- Proficient in Microsoft Office and CRM software (training provided)
- Strong problem-solving abilities and emotional intelligence
- Available to work evenings/weekends (20-25 hours/week)
- US work authorization and reliable internet connection