Job Description
Join our award-winning customer experience team as a Part-Time Customer Service Representative in Dallas! We're seeking empathetic professionals to deliver exceptional support to our local clients. This immediate-start role offers flexible hours and the chance to make a real impact in your community. Enjoy competitive pay, comprehensive training, and a collaborative work environment where your voice matters.
Our ideal candidates thrive in fast-paced settings and are passionate about turning every interaction into a positive experience. If you're ready to kickstart your career in customer service with a company that invests in its people, apply today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and live chat with professionalism and empathy
- Resolve billing issues, service complaints, and technical support escalations efficiently
- Document interactions accurately in CRM systems while maintaining strict data confidentiality
- Collaborate with technical teams to resolve complex customer challenges
- Proactively identify opportunities to improve customer satisfaction workflows
- Meet or exceed daily performance metrics including resolution time and CSAT scores
Qualifications
- High school diploma or equivalent; college coursework preferred
- 6+ months customer service experience in a BPO or retail environment
- Exceptional verbal/written communication skills with neutral accent
- Proficiency in CRM software (e.g., Salesforce, Zendesk) and MS Office Suite
- Ability to multitask in fast-paced digital/voice channels
- Strong problem-solving skills with attention to detail
- Availability to work flexible shifts including evenings/weekends