Job Description
Join Georgia Connect Solutions as a Part-Time Customer Service Representative and make an immediate impact! We're seeking dynamic individuals to deliver exceptional customer experiences while enjoying flexible scheduling. This is your opportunity to join a supportive team that values your contributions and offers rapid onboarding for qualified candidates. Benefit from competitive compensation, comprehensive training, and a vibrant workplace culture focused on growth and recognition.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues and process orders efficiently using CRM systems
- Document interactions accurately in Salesforce and maintain detailed records
- Collaborate with technical teams to escalate complex issues and ensure timely resolution
- Meet performance metrics including call quality and customer satisfaction scores
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent; college degree preferred
- 6+ months customer service experience in a high-volume environment
- Proficiency with CRM software (Salesforce experience highly valued)
- Exceptional communication skills and ability to multitask effectively
- Strong problem-solving abilities with attention to detail
- Available for flexible shifts including evenings and weekends
- Authorized to work in the United States immediately