Job Description
Join our dynamic team as a Part-Time Customer Service Representative in sunny Orlando, Florida! We're hosting a special hiring event for motivated individuals who thrive in customer-facing roles. Enjoy competitive pay, flexible scheduling, and the opportunity to make a real impact in our local community. No experience? No problem! We provide comprehensive training to set you up for success. Apply today and start your rewarding career journey with Florida Connect Solutions!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Process orders, returns, and account modifications
- Document interactions in CRM systems accurately
- Collaborate with team members to ensure seamless service delivery
- Meet performance metrics including call quality and resolution time
- Participate in ongoing training and development sessions
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Proficient with basic computer applications
- Ability to multitask in a fast-paced environment
- Positive attitude and problem-solving mindset
- Reliable transportation to our Orlando location
- Availability to work evenings/weekends (including Saturdays)
- Previous customer service experience preferred but not required