Job Description
Join our dynamic team at Texas Connect Services and kickstart your career in customer service! We're seeking motivated Part-Time Customer Service Representatives to join our Austin-based call center immediately. Enjoy flexible scheduling, competitive pay, and comprehensive training in a supportive environment. Help us deliver exceptional service while building valuable skills for your future.
Why Join Us?
- Immediate start opportunities
- Flexible day/evening shifts
- Free parking and transit benefits
- Performance-based incentives
- Clear career growth path
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries, process orders, and troubleshoot technical issues
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call time, resolution rate)
- Adhere to compliance protocols and data security standards
- Collaborate with team members to improve service quality
- Participate in ongoing training sessions
Qualifications
- High school diploma or equivalent required
- Minimum 6 months customer service experience
- Strong communication and active listening skills
- Ability to type 35+ WPM with accuracy
- Proficient with Windows OS and basic software
- Reliable transportation to Austin location
- Flexible availability including weekends
- Positive attitude under pressure