Job Description
Join our dynamic team at Global Connect Solutions and become the voice of our valued customers! We're seeking passionate Part-Time Customer Service Representatives to deliver exceptional support experiences. This role offers flexible scheduling while making a real impact in our clients' satisfaction journey. Enjoy competitive pay, comprehensive training, and a supportive environment that values your growth. Perfect for students, career changers, or those seeking work-life balance in sunny Miami!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Process transactions and maintain accurate customer records in CRM systems
- Collaborate with cross-functional teams to resolve complex issues
- Identify upsell opportunities to enhance customer retention
- Meet/exceed performance metrics for quality and response times
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or call center experience
- Proficiency with CRM software (Salesforce/Zendesk) and MS Office
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including evenings/weekends
- Bilingual (English/Spanish) strongly preferred
- Positive attitude and resilience in fast-paced environments