Job Description
Join our dynamic team as a Part-Time Customer Service Representative in Los Angeles! We're seeking enthusiastic individuals to deliver exceptional service to our local community. Enjoy flexible hours, competitive pay, and a supportive environment where your growth matters. Apply now to start your rewarding career journey with us!
Responsibilities
- Handle inbound/outbound calls and resolve customer inquiries with empathy and efficiency
- Process orders, returns, and account updates using our CRM system
- Document interactions accurately in customer profiles for continuity
- Collaborate with team members to resolve complex issues
- Meet performance metrics for call quality and resolution times
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent; college preferred
- 1+ years customer service experience in local market
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including weekends
- Valid CA driver's license (if field support required)
- Pass background check and drug screening