Job Description
Join LocalCare Solutions for our exclusive Hiring Event! We're seeking passionate Weekend Shift Customer Service Representatives to deliver exceptional support to Milwaukee residents. This is your chance to make a direct impact on your community while enjoying competitive pay and flexible hours. As a cornerstone of our service team, you'll handle inquiries, resolve issues, and build lasting relationships with local clients. No experience? No problem! We provide comprehensive training and growth opportunities. Apply now and start your rewarding career in customer service!
Responsibilities
- Respond to customer inquiries via phone, email, and in-person with professionalism and empathy
- Resolve billing, technical, and service-related issues efficiently
- Document interactions accurately in our CRM system
- Collaborate with technical teams to escalate complex problems
- Meet performance metrics for response time and customer satisfaction
- Participate in weekend shift rotations (Sat/Sun, 8am-6pm)
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Exceptional verbal and written communication skills
- Strong problem-solving abilities and patience
- Proficiency with Microsoft Office and CRM software
- Ability to work independently and in a team environment
- Must be available for all weekend shifts