Job Description
Join our dynamic customer service team in Oakland and launch your career with comprehensive paid training! We're seeking compassionate individuals to deliver exceptional support to our diverse clientele. Enjoy flexible scheduling, growth opportunities, and a collaborative environment where your voice matters. No prior experience required – we invest in your success through our 4-week paid training program. Discover why we're Oakland's top-rated employer for work-life balance and professional development.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, product, and service issues with empathy and efficiency
- Document interactions in CRM system with 98% accuracy
- Collaborate with cross-functional teams to escalate complex cases
- Meet/exceed monthly performance metrics (CSAT, AHT, FCR)
- Participate in continuous improvement initiatives
- Maintain strict confidentiality of customer data
Qualifications
- High school diploma or equivalent required
- Minimum 6 months customer service experience preferred
- Strong typing skills (40+ WPM) and tech literacy
- Excellent verbal/written communication in English
- Ability to work flexible shifts including weekends
- Valid California ID and reliable transportation
- Proficiency with Microsoft Office Suite
- Positive attitude and problem-solving mindset