Job Description
Immediate Opening for Customer Service Representatives! Join our dynamic team at ClientFirst Solutions and start your career in customer excellence today. We're seeking passionate individuals to deliver exceptional support experiences across multiple channels. Enjoy competitive pay, comprehensive benefits, and a supportive work environment. Immediate start available for qualified candidates.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed performance metrics for resolution time and customer satisfaction
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in call center or retail
- Exceptional communication and conflict resolution skills
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Ability to thrive in fast-paced, metric-driven environment
- Strong problem-solving abilities and attention to detail
- Available for flexible shifts including evenings/weekends