Job Description
Join our dynamic team as a Part-Time Customer Service Representative and become the voice of our brand! We're seeking passionate individuals to deliver exceptional service experiences, resolve inquiries efficiently, and contribute to our customer satisfaction goals. This role offers flexible hours and growth opportunities within a supportive environment.
Responsibilities
- Handle inbound/outbound customer communications via phone, email, and chat
- Resolve product/service inquiries and complaints with empathy and precision
- Process orders, returns, and exchanges accurately
- Document interactions and maintain detailed case notes
- Collaborate with team members to escalate complex issues
- Meet/exceed performance metrics for resolution time and satisfaction
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Exceptional verbal/written communication skills
- Strong problem-solving and conflict resolution abilities
- Proficiency with CRM software and MS Office Suite
- Ability to work flexible hours including evenings/weekends
- Positive attitude and resilience in high-pressure situations
- Must pass background check and drug screening