Job Description
Join Florida Connect Solutions as a Part-Time Customer Service Representative and become the heart of our client interactions! We're seeking passionate individuals to deliver exceptional service while enjoying a flexible schedule in the Sunshine State. This role offers competitive pay, comprehensive training, and opportunities for career growth within a dynamic team environment.
Why You'll Love Working With Us:
- Flexible part-time hours (20-25 hrs/week)
- Comprehensive paid training program
- Health benefits eligibility after 90 days
- Employee discounts on local attractions
- Clear career advancement pathways
Responsibilities
- Handle inbound/outbound customer calls and digital inquiries with empathy and efficiency
- Resolve billing, technical, and service-related issues using CRM systems
- Process transactions and maintain accurate customer records
- Collaborate with support teams to resolve complex escalations
- Meet/exceed performance metrics for quality and resolution time
- Participate in quarterly team-building and recognition events
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in a call center or retail setting
- Proficient in Microsoft Office Suite and CRM platforms (e.g., Salesforce)
- Exceptional verbal/written communication skills in English
- Ability to type 40+ WPM with strong attention to detail
- Flexible availability including evenings/weekends
- Valid Florida driver's license (for occasional off-site events)