Job Description
Join ConnectServe Solutions as a Part-Time Customer Service Representative and become the voice of our brand! We're seeking empathetic, tech-savvy individuals to deliver exceptional support to local customers. Enjoy paid training, flexible scheduling, and a collaborative environment where your growth is prioritized. Perfect for students, career-changers, or those seeking work-life balance. Start your rewarding journey in customer service today!
Responsibilities
- Handle inbound/outbound calls, emails, and live chats with professionalism and empathy
- Resolve customer inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with team members to escalate complex issues effectively
- Meet/exceed performance metrics including call quality and resolution times
- Participate in continuous training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months of customer service experience in a call center or retail environment
- Proficiency with CRM software and Microsoft Office Suite
- Exceptional communication skills with clear, articulate speech
- Ability to work evenings/weekends based on business needs
- Strong problem-solving skills with a customer-first mindset
- Must pass background check and pre-employment assessment