Job Description
Join Texas Connect Solutions as a Part-Time Customer Service Representative and kickstart your career in customer service! We're seeking motivated individuals to deliver exceptional support to our clients through inbound calls. Enjoy flexible scheduling, competitive pay, and comprehensive training. Perfect for students, parents, or anyone seeking work-life balance. Apply today and start earning immediately!
Responsibilities
- Handle inbound customer inquiries with professionalism and empathy
- Resolve billing, technical, and service-related issues efficiently
- Document interactions accurately in CRM systems
- Meet performance metrics for call quality and resolution time
- Collaborate with team members to improve service delivery
- Adhere to company policies and compliance standards
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Strong verbal communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Flexible availability including evenings and weekends
- Reliable high-speed internet connection
- Basic computer proficiency with Windows OS