Job Description
Join our award-winning customer experience team as a Part-Time Customer Service Representative! We're seeking dynamic individuals to deliver exceptional support to our diverse client base in Columbus, Ohio. This immediate-start opportunity offers flexible scheduling and competitive compensation in a collaborative environment. If you're passionate about problem-solving and thrive in fast-paced settings, this role is your chance to make a tangible impact while growing your career with a Fortune 500 company.
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with 95% satisfaction rate
- Resolve technical issues and billing concerns using CRM systems
- Document interactions accurately in Salesforce and maintain case logs
- Collaborate with technical teams to escalate complex issues
- Meet daily performance metrics including call handling time and resolution rates
- Proactively identify opportunities to improve customer experience
Qualifications
- 1+ years customer service experience in high-volume environment
- Proficiency with CRM platforms (Salesforce preferred)
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced digital channels
- High school diploma or equivalent (college degree preferred)
- Flexible availability including evenings/weekends
- Basic technical troubleshooting knowledge