Job Description
Join our award-winning team in San Jose for high-energy weekend call center roles! We're seeking passionate individuals to deliver exceptional customer experiences while enjoying competitive pay and a flexible schedule. Perfect for students, parents, or professionals seeking weekend opportunities.
As a weekend call center representative, you'll be the voice of our clients, resolving inquiries with professionalism and empathy. We provide comprehensive training, career advancement paths, and a supportive team environment. Don't miss this chance to build your career in San Jose's thriving tech hub!
Responsibilities
- Handle inbound/outbound customer calls with empathy and efficiency
- Resolve billing, technical, and service inquiries using CRM tools
- Document interactions accurately in Salesforce and compliance systems
- Meet/exceed performance metrics including CSAT and AHT targets
- Collaborate with team leads to improve service quality
- Adhere to HIPAA/FERPA compliance protocols
- Participate in weekend shift rotations (Sat/Sun 8am-8pm)
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service/call center experience
- Proficient in CRM software (Salesforce experience ideal)
- Strong typing skills (40+ WPM) and multitasking ability
- Weekend availability mandatory (Sat/Sun shifts)
- Excellent verbal communication in English
- Basic technical troubleshooting knowledge
- Ability to work in fast-paced environment