Job Description
Join Florida Connects for an exciting part-time customer service opportunity at our upcoming hiring event! We're seeking passionate individuals to deliver exceptional support to our local community. Enjoy competitive pay, flexible scheduling, and a dynamic team environment. Perfect for students, parents, and career changers seeking work-life balance. Apply today to start your rewarding career in customer service!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve billing issues, service disruptions, and account questions
- Document interactions accurately in CRM systems
- Collaborate with technical teams for complex issue escalation
- Meet daily performance metrics for quality and efficiency
- Participate in ongoing product training sessions
Qualifications
- High school diploma or equivalent
- 6+ months customer service experience preferred
- Strong verbal/written communication skills
- Proficiency with Microsoft Office Suite
- Ability to work evenings/weekends (25-30 hrs/week)
- Florida residency required
- Valid government-issued ID