Job Description
Join our exclusive hiring event for dynamic Customer Service Representatives! GlobalConnect Solutions is seeking passionate individuals to deliver exceptional support across our New York and Texas operations. This role offers flexible scheduling, comprehensive training, and opportunities for career growth. Perfect for students, career changers, and experienced professionals seeking work-life balance.
Why Join Us?
- Competitive hourly pay with performance bonuses
- Flexible shifts including evenings and weekends
- Full benefits package (health, dental, vision)
- Free certification programs
- Employee discounts on partner services
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with support teams to resolve complex cases
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Participate in quarterly product knowledge workshops
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- 6+ months customer service experience
- Proficient in CRM software (Salesforce, Zendesk)
- Typing speed: 40+ WPM with 95% accuracy
- Fluent English (Spanish bilingual a plus)
- Exceptional problem-solving and communication skills
- Ability to work flexible shifts including weekends
- Passion for customer advocacy