Job Description
Join Charlotte Connect Solutions as a Part-Time Customer Service Representative and kickstart your career in one of Charlotte's fastest-growing industries! We're seeking friendly, motivated individuals to deliver exceptional customer experiences while enjoying flexible scheduling and comprehensive paid training. No prior experience required – we provide all the tools you need to succeed. Enjoy competitive hourly wages, performance bonuses, and a supportive team environment in our modern Charlotte facility. Perfect for students, parents, and career changers seeking work-life balance.
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries, complaints, and technical issues using our CRM system
- Accurately document customer interactions and update account information
- Meet/exceed performance metrics including call quality and resolution rates
- Collaborate with team members to share best practices and solutions
- Participate in ongoing training sessions to enhance product knowledge
- Adhere to company policies and data security protocols
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Patience and problem-solving aptitude
- Reliable internet connection for remote work options
- Flexibility to work evenings/weekends (15-25 hours/week)
- Positive attitude and commitment to customer satisfaction
- Must pass background check and drug screening