Job Description
Join LocalConnect Solutions as a Part-Time Customer Service Representative and become the friendly voice of our growing brand! We're seeking empathetic professionals to deliver exceptional support to our local community in Columbus, OH. This immediate-start opportunity offers flexible scheduling and a supportive environment where your skills make a real impact. Perfect for students, career-changers, or those seeking supplemental income. Enjoy competitive pay, comprehensive training, and a dynamic team culture that values your contributions.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and service issues efficiently using CRM tools
- Document interactions and maintain accurate customer records
- Collaborate with support teams to escalate complex cases
- Meet performance metrics for call quality and resolution time
- Contribute to process improvements through customer feedback analysis
- Support local community engagement initiatives
Qualifications
- High school diploma or equivalent required
- 6+ months of customer service experience preferred
- Exceptional verbal/written communication skills
- Proficiency with Windows OS and CRM software
- Ability to work flexible shifts including evenings/weekends
- Strong problem-solving and conflict resolution abilities
- Reliable transportation to our Columbus office
- Passion for serving local communities