Job Description
Join our dynamic team as a Part-Time Customer Service Representative in Atlanta! We're hosting an exclusive hiring event for motivated individuals passionate about delivering exceptional customer experiences. This role offers flexible hours (20-25 hrs/week) with competitive compensation and growth opportunities within a supportive environment.
Why Join Us? Enjoy comprehensive training, performance-based incentives, and a vibrant workplace culture focused on employee development. Perfect for students, career changers, or those seeking supplemental income.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve product/service issues using established protocols while maintaining high customer satisfaction scores
- Document interactions accurately in CRM systems and escalate complex cases appropriately
- Collaborate with sales and support teams to ensure seamless customer journeys
- Meet/exceed performance metrics for response times and resolution rates
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent; college coursework preferred
- 6+ months of customer service experience in retail, call center, or similar environment
- Exceptional communication and active listening skills with clear articulation
- Proficiency with Microsoft Office and CRM platforms (Salesforce experience a plus)
- Ability to work flexible hours including evenings and weekends as needed
- Strong problem-solving abilities with a solutions-oriented mindset
- Valid Georgia driver's license and reliable transportation for on-site shifts