Job Description
Join our award-winning customer service team as a Part-Time Customer Service Representative! We're seeking empathetic and tech-savvy individuals to deliver exceptional support experiences for our Fortune 500 clients. This hybrid role offers flexible scheduling and comprehensive training, making it ideal for students, career changers, and work-life balance seekers.
Why Choose Us?
• Industry-leading benefits package (PTO, health insurance)
• Career advancement opportunities
• Positive team culture with monthly recognition events
• Modern remote work tools and stipend
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Process orders, returns, and billing adjustments using Salesforce CRM
- Document interactions in compliance with PCI-DSS standards
- Collaborate with technical support teams for complex issue escalation
- Meet/exceed monthly KPIs for first contact resolution and handle time
- Participate in bi-weekly product knowledge workshops
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience (remote OK)
- Proficient in Microsoft Office and CRM platforms
- Excellent communication skills with neutral accent
- Ability to work 20-25 hours/week (evening/weekend availability required)
- Strong problem-solving and conflict resolution abilities
- US work authorization and reliable internet connection