Job Description
Join our award-winning team at Sunshine Solutions Inc. as a Part-Time Customer Service Representative! We're hosting an exclusive hiring event for compassionate professionals ready to deliver exceptional service to Florida residents. Enjoy flexible scheduling, competitive pay, and a supportive environment where your growth matters. No experience? No problem! We provide comprehensive training and career advancement opportunities. Be part of a company that values your voice and invests in your success!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing issues and product/service concerns efficiently
- Document interactions accurately in CRM systems
- Collaborate with team members to escalate complex cases
- Meet/exceed performance metrics for resolution time and satisfaction
- Participate in ongoing training to enhance product knowledge
- Maintain positive brand representation in all customer interactions
Qualifications
- High school diploma or equivalent required
- Minimum 6 months customer service experience preferred
- Strong verbal/written communication skills
- Proficiency with Microsoft Office and CRM tools
- Ability to multitask in fast-paced environment
- Florida residency required for local market knowledge
- Flexible availability including evenings/weekends
- Positive attitude and problem-solving mindset