Job Description
Join our dynamic team as a Part-Time Customer Service Representative in sunny Los Angeles! We're seeking empathetic professionals to deliver exceptional support to our diverse clientele. Enjoy flexible hours, competitive pay, and a vibrant work environment. Immediate start available for qualified candidates ready to make an impact.
Responsibilities
- Handle inbound/outbound calls, emails, and live chats with professionalism
- Resolve customer inquiries regarding products, services, and policies
- Document interactions and maintain accurate CRM records
- Collaborate with team members to escalate complex issues
- Meet/exceed performance metrics (e.g., CSAT, resolution time)
- Identify upsell opportunities to enhance customer value
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in fast-paced environments
- Excellent communication skills (verbal/written) in English
- Proficiency with CRM software and MS Office Suite
- Ability to multitask and prioritize under pressure
- Strong problem-solving and conflict resolution abilities
- Flexible availability including evenings/weekends