Job Description
Join our award-winning team as a Part-Time Customer Service Representative in sunny Jacksonville, FL! We're seeking energetic professionals to deliver exceptional experiences to our valued customers. This immediate-start opportunity offers flexible scheduling, competitive pay, and a dynamic work environment where your voice matters. Help us redefine service excellence while growing your career in a supportive, forward-thinking company.
Why You'll Love Working With Us:
- Flexible part-time hours (20-30 hrs/week)
- Comprehensive paid training
- Performance-based bonuses
- Health benefits available
- Career advancement pathways
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism
- Resolve product/service issues using empathetic communication and problem-solving
- Process orders, returns, and account modifications accurately
- Document interactions in CRM system while maintaining data integrity
- Collaborate with team to improve customer satisfaction metrics
- Adhere to compliance policies and security protocols
- Contribute to continuous improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience required
- Exceptional verbal/written communication skills
- Proficient with CRM software and Microsoft Office
- Ability to multitask in fast-paced environment
- Strong conflict resolution abilities
- Positive attitude and team-oriented mindset
- Available for evening/weekend shifts