Job Description
Join our dynamic Columbus team as a Part-Time Customer Service Representative! We're seeking passionate individuals to deliver exceptional support to local clients. This immediate-start opportunity offers flexible hours (20-25 hrs/week) in a vibrant downtown location. Enjoy competitive pay, comprehensive training, and a supportive team environment. Help us build lasting customer relationships while advancing your career in Ohio's thriving service sector.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with technical teams for complex issue escalation
- Contribute to process improvement initiatives
- Maintain high customer satisfaction metrics (CSAT >95%)
- Support community-focused outreach programs
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Proficiency with Microsoft Office and CRM platforms
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environments
- Ohio residency required for local role
- Availability for evening/weekend shifts
- Background check and drug screening required