Job Description
Join our dynamic team as a Part-Time Customer Service Representative and deliver exceptional support experiences to valued clients. This immediate-start opportunity offers flexible hours and competitive compensation in Charlotte's thriving business hub. You'll be the frontline voice of our brand, resolving inquiries with empathy and efficiency while contributing to our customer satisfaction goals.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism
- Resolve billing, technical, and service-related issues using CRM tools
- Document interactions accurately in our customer database
- Collaborate with technical teams to escalate complex issues
- Maintain product knowledge through continuous training
- Meet performance metrics for response time and resolution rate
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Strong communication and active listening skills
- Proficiency with Microsoft Office and CRM software
- Ability to multitask in a fast-paced environment
- Available for flexible shifts including weekends
- Positive attitude with problem-solving mindset